The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
All notices from Balusters2Go (A Division of Southern Classic Flooring, Inc) to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Balusters2Go (A Division of Southern Classic Flooring, Inc) shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to Balusters2Go (A Division of Southern Classic Flooring, Inc) five (5) days after the date sent.
At Balusters2go (A Division of Southern Classic Flooring. Inc), we want you to feel safe when you shop with us. We have SSL certificates to prevent stolen information. We cannot guarantee 100% protection, but we do our best and go the extra mile to by putting our SSL certificates on our site. Balusters2go ( A Division of Southern Classic Flooring. Inc) will never share personal information with anyone.
- Shipping & Delivery
We are located in Cumming, Georgia and have a warehouse for local customers to come look at our products. Pickup are available for customers in Georgia. Also, for a small fee, we do offer local delivery to come counties. If the customer is out of state we use UPS shipping. Orders consisting over 150 LBS will be freighted on a pallet. Orders will be shipped after payments have been cleared. Shipping should take no longer than 5 days after it has been brought to UPS. Currently we do not ship internationally.
- Sales Tax
Sales tax will only be charge to a customer who is located in Georgia.
- Return Policy
Balusters2Go (A Division of Southern Classic Flooring Inc.) has a restocking fee of 25% on all returned or exchanged materials. We also only accept returns on boxes that are unopened and undamaged packaging. Returns must be made (14) fourteen days from the time packages arrive at the consumers house. Extra materials and left overs will not be taken back. An RMA number will be created when the consumer calls and advises us that they are in need of a return transaction. The person who purchased the order will be in charge of paying to ship back the material and reship the new items back. In the event of an exchange, the customer will have to reship the items they are wanting to exchange and then fill out a new order form with what they want.
In the event of damaged material or missing items, please inspect your entire order upon the date of delivery. We only have 3 days to file a claim with the shipping company due to damaged parts. Pictures of damaged products and a list of missing items will be needed for further action. Claims of missing or damaged products after 3 days will not be accepted.